It also improves customer service by allowing customers to check their delivery status in real time, giving you multiple ways to get in touch with them, and letting you set dynamic time windows for deliveries. In the competitive landscape, Upper stands out as the ultimate tool for businesses aiming to excel. Its focus on efficiency, cost reduction, and customer satisfaction makes it a valuable addition to your logistics management toolkit. In the fast-paced world of logistics, businesses need a reliable partner to optimize vehicle routes efficiently. Tailored to meet the extraordinary requirements of organizations, Upper offers a scope of features intended to smooth out route planning, scheduling, and optimization.

Additionally, Magaya Supply Chain provides excellent customer support, with a dedicated team of experts available to assist users with any issues they may encounter. The software is also constantly updated with new features and improvements based on user feedback. This is about the management of reclaiming materials and supplies from the customer back to production. For example, reverse logistics management is concerned with the return of unwanted or unused products from the end customer seeking a refund. The logistics management process is used for tangible goods such as raw materials, finished products, equipment and machinery to food or other consumable items.

E2open Transportation and Logistics Suite

Another said that customer service was hard to access, making it difficult to implement the software and train their team to use it. This reviewer also said they couldn’t find a phone number to call — just an email address. You must contact Brightpearl directly to ask about pricing and to get a quote.

The logistics industry has seen a significant technological shift over the last decade, primarily spurred by the proliferation of IoT technology and advanced industrial robotics. FreightWaves Ratings reference a list of approved sources for use of research to support editorial research and drafting. Sign up for a FreightWaves e-newsletter to stay informed of all news and trends impacting supply chain careers and operations.

Transportation & Logistics

For example, Circuit for Teams allows dispatchers and admins to change live routes and notify drivers on the fly. Managing customer returns can be a huge pain for businesses, but it’s also an important aspect of the customer experience. One reviewer with no previous inventory experience claimed this software streamlined the learning curve for them. The next step up, this tier offers all that the Premium tier does but with a total of 250,000 orders per month, 15 warehouses, and 15 users. It offers all that the Professional tier does, plus a total of 150,000 orders per month, seven warehouses, ten users, and five Shopify stores.

That process involves a series of logistics activities such as order processing, material handling, packaging, warehousing, transportation and customer service management. Siddharth Ram, VP of Capgemini’s consumer products, retail and services business unit, is also seeing significant demand for real-time visibility across multiple transportation modes. Logistic companies must always be prepared to meet customer needs appropriately. Automated customer service or tools like chatbots and virtual assistants can answer customer queries regarding delivery status, consignment location, and delivery time. The logistic system must be automated, bridging gaps between disparate IT systems with quick access to information to provide quality customer service.

Descartes Logistics Technology Platform

According to Ram, this particular company wanted to track the arrival of a shipment at the Port of Los Angeles and maintain that visibility as the cargo was loaded onto a freight train. That train makes its way across the country to a Midwest destination and is unloaded at a terminal. The freight is then transferred onto a container managed by a third-party logistics provider, which hands off the last-mile delivery responsibilities to a less-than-truckload (LTL) carrier or another provider. He credits artificial intelligence (AI), real-time visibility solutions and the Internet of Things (IoT) with driving much of that software innovation. Its integration with shipping companies like FedEx and DHL makes it a great option for any online retailer that ships products to customers and wants to streamline the returns process. One of the significant benefits of Fishbowl is its integration with systems such as WMS or TMS to simplify the supply chain process.

Simple, intuitive user interface makes it easy for users to engage with the system. Take control of recurring processes by automating billing cycles and renewal periods. Eliminate errors with automated processes and reduce the reliance on spreadsheets. Handles quotes, expenses, billing, invoicing, receivables and even currency transactions to ensure seamless information transfer between the management of freight and payment. Helps make the best out of bad situations by simplifying accident processing, insurance claims, lost freight or other incidents. Can also be used to identify potential areas to mitigate risk—for example, analyzing driver history or hazmat practices.

The Best Logistics Software: SelectHub Top Picks

Many companies reap the benefits of Circuit for Teams, from farmers to beer brewers to bicycle courier services. User reviews indicate that customers particularly like how NetSuite handles inventory management. That’s because this software offers many functions, including QuickBooks, barcode scanning, shipping carrier integration, and types of data collection. If you don’t need all of these features for your business, you might be paying for what you don’t need with Excalibur WMS. Excalibur WMS is best suited to logistics companies, distributors, or wholesalers who store large amounts of inventory in warehouses and manage multiple complex processes.

• Cargo logistics management software automatically schedules pickups and shipments while managing billing and settlement with carriers.
• The trick to choosing the right one is defining what those needs are, then trying the one that matches best (and doesn’t have too many additional features).
• FreightWaves Ratings reference a list of approved sources for use of research to support editorial research and drafting.
• Even if logistics software manages your shipments, your delivery operations and last-mile delivery are both opportunities to make the best impression, leading to repeat customers and recommendations.
• Trinium Technologies in Palos Verdes provides enterprise software applications to intermodal trucking and container drayage companies and fuel marketers/distributors.

Overall, Returnly users like the simplicity of the software on the customer side, with helpful visuals and no need for contacting the seller directly. ECommerce clothing retailers are a prime example since they often manage many customer returns due to items not fitting. It cloud logistics software developer has all the perks of the Elite tier, plus highly advanced reports and dashboard interfaces, data analytics, and financial tracking. However, some users felt that Excalibur is complex and should come with better training guides to help them train employees on how to use it.

ezLoads TMS and Driver App

It diverts resources from genuine sustainability initiatives, missing opportunities for actual environmental improvement. Reverse logistics is the process that starts when a customer decides to return a purchased item and ends at that item’s final disposition. It includes activities such as returns processing, refurbishing, recycling, or responsible disposal. The larger the operation, the more complex and difficult the logistics management. Third-party logistics management refers to the outsourcing of logistics management activities. Third-party logistics management can involve outsourcing inbound or outbound logistic activities.

We created this guide in order to support you when selecting a logistics system that will work for your company. As with regular sales orders, dropship orders in Zoho Inventory are trackable. You can view the status of the order, whether it’s been acknowledged by the vendor, if the product has been shipped, and other relevant updates. Curious to see what the most profitable 3PLs are doing—and if you are doing the same? Download the complete report for insight on best practices, trends, current issues, and opportunities facing 3PL warehouses.

Third-Party Logistics and Warehouse Management Systems

It integrates seamlessly with other Oracle solutions and third-party apps, facilitating collaboration throughout the supply chain ecosystem. As with most types of software, the best supply chain management software programs offer many levels of security. Epicor Kinetic is ideal for those who need supply chain management software for warehouse management. Automation within your logistics process can also help make your business become more predictable. This predictability can lead to improved data on your freight management, allowing you to make real-time adjustments as needed. Quality logistics software will let you run reports and let you make more informed decisions based on your trends and history.

This feature combines historical data from various sources and helps improve demand forecasting accuracy. It will help companies to stock up sufficient quantities to meet customer demands without having a surplus. Moreover, it helps to organize cash flow better and plan the workforce to boost business efficiency. One type of logistics management software that can handle this is enterprise resource planning (ERP) software.

Pricing for transportation and logistics software is typically offered as a monthly subscription ranging from $10 to $20,0000. Pricing will vary due to factors specific to your business, such as shipping volumes, geographical region covered, and number of warehouses. Hunt 360, a transportation management system featuring instant access to business critical logistical and shipping information, shipment tracking, text and email updates and notifications, and other features. If you need supply chain management software for supply planning, NetSuite is a good choice. When purchase orders need approval, Precoro is the supply chain management software for you. Its approval workflow is simple to use, allowing you to designate which departments or people can authorize specific approvals.